About RetailCloud
Navigating the Admin Portal
Submitting and Scheduling Deals
- I have products to offer. How do I build the product listings?
- I'm not sure how to price my products when I submit them to the portal. How does that work?
- How can I see when my deal will run?
- How long does a deal run?
- Why was the product listing I submitted changed?
- I added a new product, but it is tagged with "Sync Error." What is this and how can it be fixed?
Product Listing Updates and Inventory
Orders, Returns, Cancellations, and Refunds
Shipping, Tracking, and Delivery
- How do I add tracking numbers in the portal?
- How long is the lead time to fulfill and ship orders?
- I received an email saying I have unshipped/delayed orders. What should I do?
- Why do I see penalties listed on the shipment status report?
- Can I set up shipping restrictions for PO boxes, military and/or outside of US addresses?
- Can we offer wholesale costs on products and send an invoice to RetailCloud for actual shipping costs of those products?
Payments, Credits, and Vendor Account
- How do I update my bank details?
- Why am I getting paid with a Virtual Card?
- How can I reconcile my account payments and credits?
- How do I get paid?
- Where can I review credit details?
- How do I dispute a credit?