If a vendor fails to transmit and/or ship orders within 2 business days, penalty charges are listed on the shipment status report. In order to avoid any penalty charges being assessed, please make sure you are loading a valid tracking number and that it’s showing movement.
If you believe you were actually charged the penalties, please send a screenshot of the credit memo email or the charge on your bill.com account to help@retailcloud.io. If you were erroneously charged, the vendor support agent can ask to have the credit reversed.