Updating your bank details depends on whether you have a "connected" Bill.com account or not. Login to Bill.com and determine if you are connected with us. If you are, you can update your bank details in Bill.com at any time. Navigate to Settings and look for "Bank and Payment Accounts". If you need assistance with these changes, please contact Bill.com as we aren't able to make any changes to your account.
If you are NOT a connected account, we can either connect you which allows you to self-manage, but also provides visibility to payments, PO's, and credits then we can either send you an invite to connect or we can make the change for you.
If you want a connection invite, you can email help@retailcloud.io who will request an invite.
If you want us to make a change, you will need to send a written request with the change that will need to be e-signed by the same person who signed the original contract. This is to protect against fraud and ensure that your payments are not re-directed. You can contact help@retailcloud.io or your buyer for assistance with this process.